Not every hard-to-reach patient is hard to reach for the same reason.
Restpost was built for patients without a stable phone or address. But the same gap shows up in different forms, for different reasons, across almost every corner of healthcare.
A national gap, not a local one
Increase in infectious syphilis cases in Canada, 2018 to 2022
Increase in the rate of congenital syphilis in Canada in that same period, a condition that is entirely preventable with timely follow-up
People estimated to be living with HIV in Canada in 2020
“Even if there is a huge testing initiative, then what? There is no support post-testing. You need to get people in treatment.”
Source: Government of Canada, Sexually Transmitted and Blood-Borne Infections Action Plan, 2024–2030
The last resort, before Restpost
When a nurse can't reach a patient by phone, the options run out fast. A letter, or a message left with staff at a shelter or non-profit, hoping someone recognizes a name if that person walks in. A search on Facebook, often a dead end, since some patients have more than one account, or go by a different name entirely. No accounts, no logins, just a name, a date of birth, and a unique PIN, giving that patient the ability to hear back from their care provider, the moment they have access to a web browser.
Some patients just prefer text
Whether it's privacy, comfort, or simply how they communicate, a lot of patients would rather read a message than answer a call. A one-time PIN lets them do exactly that, on their own time, with nothing else required.
One click, sent
Adding a new patient takes less than 30 seconds. For an existing patient, it's just as simple: search, select, write a message or choose a saved template, and send. If they have a phone or email on file, they're notified right away. If not, it's waiting for them the moment they find a way online.
Who Restpost is built for
- Public health nurses following up on STBBI testing and treatment
- Community health centres and clinics serving patients facing housing insecurity
- Organizations supporting 2SLGBTQIA+ communities and sex workers where privacy is essential
- Health authorities preparing for outbreak response and public health emergencies
Underneath everything Restpost does, there are two simple truths.
Every patient deserves real healthcare communication, no matter where they come from or what barriers stand in their way. Not a workaround.
And for care providers, every hour spent chasing down a hard-to-reach patient is an hour not spent on care. Restpost gives that time back.